Payment & Shipping

 Our deliveries are climate-neutral with DHL Go Green.

DHL Go Green means that Deutsche Post DHL Group offsets the greenhouse gas emissions (reported as CO2e*) caused by transport and logistics as well as upstream emissions from fuel and energy production through climate protection projects. The following projects are supported:

  • Hydropower, Honduras (GS 395)
  • Energy efficiency, Lesotho (GS 913)
  • Energy Efficiency, China (GS 1239)
  • Water treatment, Eritrea (GS 1247)
  • Biomass, Vietnam (GS 2525)
  • Hydropower, Laos (GS 2766)
  • Biomass, Nepal (GS 3110)
  • Wind Power, Chile (GS 3567)

You can find more information about the GoGreen climate protection projects here.

SGS (Société Générale de Surveillance) verifies the greenhouse gas emissions and their compensation according to the Carbon Management System and according to the "Greenhouse Gas Protocol - Product Life Cycle Accounting and Reporting Standard".

*CO2e: In addition to carbon dioxide (CO2), the CO2 equivalents for offsetting emissions also include other greenhouse gases such as methane (CH4).

 

Are you living in Germany, Austria, Luxembourg? Please visit our German store: www.innonature.eu

Are you living in Switzerland? Please visit our Swiss store: www.innonature.ch

Are you living in France or Belgium? Please visit our French store: www.innonature.fr

Are you living in Italy? Please visit our Italian store: www.innonature.it

 

We are shipping to the following countries in Europe: 

Åland Islands, Albania, Andorra, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine.

To non-EU countries in the Schengen area (including Norway), we ship free of duty and untaxed (Tax-free export delivery according to § 4 No. 1a UStG). This means that the recipient pays the import sales tax and any customs duties. We use "food supplements" as a reference.

We cannot say exactly how the costs that your country's customs levy puts on the recipient are calculated - as the sender, we do not receive any information from DHL on this.

We are NOT shipping to:
Armenia, Greenland, Guadeloupe, Mayotte, Réunion, Svalbard & Jan Mayen, United Kingdom

  

Shipping costs (including VAT)

We use DHL Go Green Express Service, ensuring your parcel will arrive at your doorstep within 2-6 days. 

We calculate the shipping costs at a flat rate of 7.90 EUR per order. From an order value of 59.00 EUR, we deliver free of charge with DHL.
 

Shipping costs to Sweden and Finland

Due to the low population density in Sweden and Finland, parcels in these countries are generally delivered to a so-called Closest Droppoint (CDP). At InnoNature, we deliver to the front door with DHL International Premium. We kindly ask for your understanding that we charge an additional fee of 3.90 EUR for this service.

 

Payment Methods

- Paypal

- SOFORT Banking (DIRECTebanking)

- Mastercard, Visa, American Express

- Bancontact

- iDEAL

-eps Überweisung

- Shop Pay

- Apple Pay

- Google Pay

 

Delivery Times 

Unless otherwise specified in the item description, the delivery of the goods takes place within 2 - 6 working days (with agreed advance payment after the time of your payment instruction).

Due to the current situation with regard to COV-19, there may be a delivery delay at our shipping service provider DHL. We thank you for your patience.

Note that no deliveries are made on Sundays and public holidays.